Terms of service

# Terms of Service

**Last Updated: May 15, 2026**

## OVERVIEW

Welcome to Novelax Pharma. Throughout the website, the terms “we”, “us”, and “our” refer to Novelax Pharma. Novelax Pharma operates this website, online store, and all related services, content, products, and tools to provide customers with a professional skincare and cosmetic shopping experience.

By visiting our website, purchasing products, or using any of our services, you agree to be bound by these Terms of Service, including all policies referenced herein, including our Privacy Policy and Refund Policy.

If you do not agree with these Terms of Service, you may not access or use our website or services.

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# SECTION 1 - ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using this website, you confirm that you are at least the age of majority in your country or region of residence.

You agree to provide accurate, complete, and current information when placing orders or creating an account. You are responsible for maintaining the confidentiality of your account information and all activities conducted under your account.

Novelax Pharma reserves the right to suspend or terminate accounts found providing false, misleading, or fraudulent information.

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# SECTION 2 - PRODUCTS & SERVICES

Novelax Pharma offers skincare, cosmetic, and personal care products through this website.

We make every effort to display accurate product images, descriptions, ingredients, and pricing. However, actual product appearance may vary slightly depending on device display settings and manufacturing updates.

All product descriptions, pricing, availability, and promotional offers are subject to change without notice.

Novelax Pharma reserves the right to discontinue or limit the sale of any product at any time.

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# SECTION 3 - SKINCARE & MEDICAL DISCLAIMER

Novelax Pharma products are intended for cosmetic and skincare purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers are advised to perform a patch test before using any skincare product. If irritation, allergy, or discomfort occurs, discontinue use immediately and consult a qualified healthcare professional.

Results may vary depending on individual skin type, routine, and usage consistency.

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# SECTION 4 - ORDERS & ACCEPTANCE

Placing an order on our website constitutes an offer to purchase a product.

Novelax Pharma reserves the right to accept, reject, cancel, or limit any order at our sole discretion. Orders may be cancelled due to:

- Product unavailability
- Pricing errors
- Suspicious or fraudulent activity
- Incomplete customer information

Customers will be notified using the provided email address or phone number if changes are required.

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# SECTION 5 - PRICING & PAYMENTS

All prices displayed on our website are listed in applicable currency and may change without prior notice.

Customers agree to provide accurate billing and payment information for all purchases.

Novelax Pharma uses secure third-party payment gateways for processing online payments. We do not directly store complete debit or credit card information.

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# SECTION 6 - SHIPPING & DELIVERY

Estimated delivery times are provided for customer convenience only and are not guaranteed.

Novelax Pharma is not responsible for shipping delays caused by:

- Courier services
- Weather conditions
- Public holidays
- Customs processing
- Events beyond our control

Risk of loss transfers to the customer once the order is handed over to the courier service.

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# SECTION 7 - RETURNS & REFUNDS

All returns, exchanges, and refunds are subject to our official Refund Policy available on our website.

Customers are encouraged to carefully review the Refund Policy before placing orders.

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# SECTION 8 - INTELLECTUAL PROPERTY

All website content including:

- Logos
- Product images
- Graphics
- Text
- Videos
- Branding
- Designs
- Product descriptions

are the intellectual property of Novelax Pharma and may not be copied, reproduced, modified, distributed, or used without prior written permission.

Unauthorized use of our content may result in legal action.

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# SECTION 9 - THIRD-PARTY SERVICES & LINKS

Our website may include links, tools, or integrations provided by third-party platforms including:

- Shopify
- Google
- Meta/Facebook
- Pinterest
- Snapchat
- TikTok

We are not responsible for the content, privacy practices, or operations of third-party services or websites.

Customers should review third-party policies before interacting with such platforms.

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# SECTION 10 - PRIVACY POLICY

All customer information collected through our website is governed by our Privacy Policy.

By using our services, you consent to the collection, storage, and use of your information as described in our Privacy Policy.

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# SECTION 11 - USER CONDUCT

Customers may not use our website or services for:

- Fraudulent activities
- Illegal purposes
- Harassment or abuse
- Uploading malicious software or viruses
- Violating intellectual property rights
- Sending spam or misleading information

Novelax Pharma reserves the right to restrict or terminate access to users violating these terms.

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# SECTION 12 - WEBSITE AVAILABILITY

We do not guarantee uninterrupted or error-free website access at all times.

Novelax Pharma may modify, suspend, or discontinue any part of the website or services without prior notice.

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# SECTION 13 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Novelax Pharma shall not be liable for any indirect, incidental, special, or consequential damages arising from:

- Use of our website
- Product usage
- Delayed deliveries
- Technical interruptions
- Pricing inaccuracies
- Third-party services

Customers use our services and products at their own discretion and risk.

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# SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Novelax Pharma, its employees, affiliates, partners, and service providers from any claims, liabilities, damages, or expenses arising from:

- Violation of these Terms
- Misuse of the website
- Breach of applicable laws
- Unauthorized activities conducted through your account

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# SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of our website or services shall fall under the jurisdiction of the courts of Rawalpindi, Punjab, Pakistan.

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# SECTION 16 - CHANGES TO TERMS

Novelax Pharma reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Changes will become effective immediately upon posting on this page.

Customers are encouraged to review this page periodically for updates.

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# SECTION 17 - OFFICIAL SOCIAL MEDIA ACCOUNTS

Novelax Pharma is officially available on the following platforms:

- TikTok: Novelax Pharma
- Facebook: Novelax Pharma
- Pinterest: Novelax Pharma
- Snapchat: Novelax Pharma

Customers are encouraged to follow our official social media accounts for skincare tips, promotions, product launches, and updates.

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# SECTION 18 - CONTACT INFORMATION

For questions regarding these Terms of Service, customer support, or legal inquiries, please contact us:

**Novelax Pharma**
Website: https://www.novelaxpharma.com
Email: info@novelaxpharma.com
WhatsApp: +92 329 4361499
Phone: 0329-4361499
Address: House No. 145, Street 12, Afshan Colony, Rawalpindi, Punjab, Pakistan

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