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Refund policy

Refund & Customer Support Policy – Novelax Pharma

At Novelax Pharma
, customer satisfaction is our top priority. We are committed to providing premium-quality skincare products and professional customer support across Pakistan.

Our Commitment to Customers

We strongly believe in maintaining trust, transparency, and long-term relationships with our customers. If you experience any issue regarding your order or product, our support team is always available to assist you professionally.

Customers may request a return or refund within 14 days of receiving their order if they experience any genuine issue related to the product, including damaged, defective, or incorrect items.

Once the returned product is received and inspected by our support team, the refund or resolution process may take up to 5 business days to complete, depending on the nature of the issue and verification process.

Refund & Product Issue Policy

If you receive a damaged, incorrect, or problematic product, please contact our customer support team immediately with complete details and clear information regarding the issue.

After reviewing the concern, our team may request the product back for inspection and verification. Once the issue is confirmed according to our policy, the refund or suitable resolution process will be initiated accordingly.

How to Contact Us

Customers can contact Novelax Pharma
through:

Official social media platforms
WhatsApp support
Website customer support channels
WhatsApp Support

0329-4361499

Email Support

info@novelaxpharma.com

Customer Satisfaction Matters

Novelax Pharma
values every customer and responds professionally to customer concerns, feedback, and support requests. You may also visit our official social media accounts to verify our active customer engagement and support services.

We appreciate your trust in Novelax Pharma and remain committed to delivering high-quality skincare solutions with reliable customer care.