Refund policy

Refund & Return Policy
Last Updated: September 2026

At Novelax Pharma, customer satisfaction is our top priority. We are committed to providing premium-quality skincare and haircare products, backed by transparent and professional customer support across Pakistan.

Our Commitment to Customers
We believe in maintaining trust, transparency, and long-term relationships with every customer. If you experience any issue with your order or product, our support team is available to assist you professionally and promptly.

Return & Refund Eligibility
Customers may request a return or refund within 14 days of receiving their order if they experience a genuine issue related to the product, including:

Damaged items
Defective products
Incorrect items received

To request a return or refund, please contact our customer support team within this 14-day window with complete details and clear information regarding the issue, ideally including photos of the product and packaging.

How the Process Works

Contact us with your order number and a clear description of the issue.
Our team reviews the concern and may request the product back for inspection and verification.
Once verified, the refund or a suitable resolution (replacement or store credit) is initiated.
Processing time: the refund or resolution process typically takes up to 5 business days to complete once the returned product has been received and inspected, depending on the nature of the issue.

How to Contact Us
WhatsApp Support: +92 329 4361499
Email Support: info@novelaxpharma.com
Official Social Media: Instagram, TikTok, Facebook, Pinterest, Snapchat — search Novelax Pharma
Support Hours: Monday to Saturday, 10:00 AM to 8:00 PM (PKT)

Customer Satisfaction
Novelax Pharma values every customer and responds professionally to all concerns, feedback, and support requests. We appreciate your trust in us and remain committed to delivering high-quality skincare and haircare solutions with reliable, transparent customer care.

Novelax Pharma
Website: https://www.novelaxpharma.com
Email: info@novelaxpharma.com
WhatsApp: +92 329 4361499
Address: House # 145, Street # 12, Afshan Colony, Rawalpindi, Punjab, Pakistan