Privacy policy

# Privacy Policy

**Last Updated: May 2026**

Novelax Pharma operates this website and online store to provide customers with high-quality skincare, cosmetic, and personal care products. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

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# 1. Information We Collect

When you visit or make a purchase from Novelax Pharma, we may collect the following information:

- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order history
- IP address and browser information
- Device and location data
- Website activity and interactions

We collect this information to improve customer experience, process orders, and provide better skincare and cosmetic services.

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# 2. How We Use Your Information

Your personal information may be used for the following purposes:

- Processing and delivering orders
- Managing customer accounts
- Customer support and communication
- Sending order updates and notifications
- Improving website performance and user experience
- Marketing and promotional campaigns
- Fraud prevention and website security
- Analytics and advertising optimization

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# 3. Payment Security

Novelax Pharma uses secure and trusted third-party payment gateways for payment processing. We do not directly store your complete debit or credit card details on our servers.

All transactions are protected using industry-standard security technologies.

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# 4. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to improve website functionality, personalize user experience, and optimize marketing campaigns.

We may use the following tools:

- Google Analytics
- Shopify Analytics
- Meta/Facebook Pixel
- Pinterest Tag
- Snapchat Pixel
- TikTok Pixel

These technologies help us understand customer behavior, website traffic, and product performance.

You may disable cookies through your browser settings if preferred.

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# 5. Marketing & Advertising

We may use your information to show relevant advertisements and promotional content across platforms including:

- Google
- Facebook & Instagram
- Pinterest
- Snapchat
- TikTok

Customers may opt out of promotional emails or marketing messages at any time.

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# 6. Third-Party Services

We may share limited customer information with trusted third-party providers strictly for business operations, including:

- Shopify
- Payment gateways
- Delivery and courier partners
- Analytics services
- Advertising platforms

These providers are required to maintain the confidentiality and security of your information.

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# 7. Product & Medical Disclaimer

Novelax Pharma products are intended for cosmetic and skincare purposes only. Product information provided on this website is not intended to diagnose, treat, cure, or prevent any medical condition.

Customers are advised to perform a patch test before using any skincare product. If irritation occurs, discontinue use and consult a qualified healthcare professional.

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# 8. Data Protection & Security

We take reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online platform or transmission method can guarantee complete security.

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# 9. Customer Rights

Customers may request to:

- Access their personal data
- Correct inaccurate information
- Request deletion of personal information
- Opt out of marketing communications

Requests may be submitted using the contact information below.

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# 10. Social Media Presence

Novelax Pharma is officially available on the following social media platforms under the username/name:

- TikTok: Novelax Pharma
- Facebook: Novelax Pharma
- Pinterest: Novelax Pharma
- Snapchat: Novelax Pharma

Customers are encouraged to follow our official accounts for product updates, skincare tips, promotions, and customer support.

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# 11. Third-Party Links

Our website may contain links to third-party websites or platforms. Novelax Pharma is not responsible for the privacy practices, policies, or content of external websites.

Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.

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# 12. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

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# 13. International Data Transfers

Your information may be processed or stored outside your country through trusted third-party services such as Shopify, analytics providers, and advertising platforms.

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# 14. Updates to This Policy

Novelax Pharma reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.

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# 15. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

**Novelax Pharma**
Website: https://www.novelaxpharma.com
Email: info@novelaxpharma.com
WhatsApp: +92 329 4361499
Phone: 0329-4361499
Address: House # 145, Street # 12, Afshan colony Rawalpindi, Punjab, Pakistan

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