Privacy policy

Privacy Policy
Last Updated: September 2026

Novelax Pharma operates this website and online store to provide customers with high-quality skincare, cosmetic, and personal care products. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
When you visit or make a purchase from Novelax Pharma, we may collect: full name, email address, phone number, shipping and billing address, payment information, order history, IP address and browser information, device and location data, and website activity and interactions.

We collect this information to improve customer experience, process orders, and provide better skincare and cosmetic services.

2. How We Use Your Information
Your personal information may be used to: process and deliver orders, manage customer accounts, provide customer support and communication, send order updates and notifications, improve website performance and user experience, run marketing and promotional campaigns, prevent fraud and secure the website, and optimize analytics and advertising.

3. Payment Security
Novelax Pharma uses secure and trusted third-party payment gateways for payment processing. We do not directly store your complete debit or credit card details on our servers. All transactions are protected using industry-standard security technologies.

4. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to improve website functionality, personalize user experience, and optimize marketing campaigns, including Google Analytics, Shopify Analytics, Meta/Facebook Pixel, Pinterest Tag, Snapchat Pixel, and TikTok Pixel. You may disable cookies through your browser settings if preferred.

5. Marketing & Advertising
We may use your information to show relevant advertisements across Google, Facebook & Instagram, Pinterest, Snapchat, and TikTok. Customers may opt out of promotional emails or marketing messages at any time.

6. Third-Party Services
We may share limited customer information with trusted third-party providers strictly for business operations, including Shopify, payment gateways, delivery and courier partners, analytics services, and advertising platforms. These providers are required to maintain the confidentiality and security of your information.

7. Product & Medical Disclaimer
Novelax Pharma products are intended for cosmetic and skincare purposes only. Product information provided on this website is not intended to diagnose, treat, cure, or prevent any medical condition. Customers are advised to perform a patch test before using any skincare product. If irritation occurs, discontinue use and consult a qualified healthcare professional.

8. Data Protection & Security
We take reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online platform or transmission method can guarantee complete security.

9. Customer Rights
Customers may request to access their personal data, correct inaccurate information, request deletion of personal information, or opt out of marketing communications. Requests may be submitted using the contact information below.

10. Social Media Presence
Novelax Pharma is officially available on TikTok, Facebook, Pinterest, and Snapchat as "Novelax Pharma." Follow our official accounts for product updates, skincare tips, promotions, and customer support.

11. Third-Party Links
Our website may contain links to third-party websites. Novelax Pharma is not responsible for the privacy practices, policies, or content of external websites. Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.

12. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

13. International Data Transfers
Your information may be processed or stored outside your country through trusted third-party services such as Shopify, analytics providers, and advertising platforms.

14. Updates to This Policy
Novelax Pharma reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.

15. Contact Information
Novelax Pharma
Website: https://www.novelaxpharma.com
Email: info@novelaxpharma.com
WhatsApp: +92 329 4361499
Phone: 0329-4361499
Address: House # 145, Street # 12, Afshan Colony, Rawalpindi, Punjab, Pakistan

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