Shipping policy

Last Updated: September 2026

At Novelax Pharma, we are committed to delivering premium skincare and cosmetic products across Pakistan through fast, secure, and reliable shipping services. Customer satisfaction and product safety remain our top priorities throughout the delivery process.

Order Processing & Dispatch
All confirmed orders are processed and dispatched within 24 hours, excluding Sundays and public holidays. Once your order has been dispatched, shipping and tracking details may be shared through courier tracking services, WhatsApp support, and official customer support channels.

Orders placed during sales, promotional campaigns, or public holidays may require additional processing time.

Estimated Delivery Time

Islamabad & Rawalpindi: Orders are typically delivered within 1–2 working days.

Other Cities Across Pakistan: Orders are generally delivered within 3–4 working days, depending on the courier service and delivery location.

Delivery timelines may vary slightly due to weather conditions, public holidays, courier operational delays, or remote area delivery limitations. Novelax Pharma is not responsible for delays caused by third-party courier companies.

Shipping Charges
A standard delivery charge of PKR 250 applies to orders across Pakistan unless otherwise stated during promotional campaigns or free shipping offers. Shipping charges may vary for remote areas or special delivery requirements.

Order Tracking
Customers can track their orders through our official social media platforms, the "How To Track" section on our website, or WhatsApp support at +92 329 4361499.

Failed or Delayed Deliveries
Delivery may be delayed or unsuccessful due to an incorrect shipping address, unavailable recipient, invalid contact information, or courier-related operational issues. Customers are requested to provide accurate delivery details during checkout to avoid delays. Additional shipping charges may apply for re-delivery attempts.

Damaged or Incorrect Orders
If you receive a damaged, incomplete, or incorrect order, please contact us within 24 hours of receiving the parcel. Customers may be asked to provide their order number, product images, and parcel packaging photos to assist with verification and support.

Premium Quality Commitment
Novelax Pharma is dedicated to providing high-quality skincare and cosmetic products manufactured with carefully selected ingredients and professional standards to ensure customer satisfaction, product quality, and a trusted skincare experience across Pakistan.

Contact Information
Novelax Pharma
Website: https://www.novelaxpharma.com
Email: info@novelaxpharma.com
WhatsApp: +92 329 4361499
Phone: 0329-4361499