Shipping policy

# Shipping Policy

**Last Updated: May 15, 2026**

At Novelax Pharma, we are committed to delivering premium skincare and cosmetic products across Pakistan through fast, secure, and reliable shipping services. Customer satisfaction and product safety remain our top priorities throughout the delivery process.

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# Order Processing & Dispatch

All confirmed orders are processed and dispatched within **24 hours**, excluding Sundays and public holidays.

Once your order has been dispatched, shipping and tracking details may be shared through:

- Courier tracking services
- WhatsApp support
- Official customer support channels

Orders placed during sales, promotional campaigns, or public holidays may require additional processing time.

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# Estimated Delivery Time

## Islamabad & Rawalpindi

Orders within Islamabad and Rawalpindi are typically delivered within **1–2 working days**.

## Other Cities Across Pakistan

Orders for other cities are generally delivered within **3–4 working days**, depending on the courier service and delivery location.

Please note that delivery timelines may vary slightly due to:

- Weather conditions
- Public holidays
- Courier operational delays
- Remote area delivery limitations

Novelax Pharma is not responsible for delays caused by third-party courier companies.

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# Shipping Charges

A standard delivery charge of **PKR 250** applies to orders across Pakistan unless otherwise stated during promotional campaigns or free shipping offers.

Shipping charges may vary for remote areas or special delivery requirements.

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# Order Tracking

Customers can track their orders through:

- Our official social media platforms
- The “How To Track” section available on our website
- WhatsApp support at **+92 329 4361499**

For any shipping, tracking, or delivery-related assistance, our support team is available to help.

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# Failed or Delayed Deliveries

Delivery may be delayed or unsuccessful due to:

- Incorrect shipping address
- Unavailable recipient
- Invalid contact information
- Courier-related operational issues

Customers are requested to provide accurate delivery details during checkout to avoid delays.

Additional shipping charges may apply for re-delivery attempts.

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# Damaged or Incorrect Orders

If you receive a damaged, incomplete, or incorrect order, please contact us within **24 hours** of receiving the parcel.

Customers may be asked to provide:

- Order number
- Product images
- Parcel packaging photos

to assist with verification and support.

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# Premium Quality Commitment

Novelax Pharma is dedicated to providing high-quality skincare and cosmetic products manufactured with carefully selected ingredients and professional standards to ensure customer satisfaction, product quality, and a trusted skincare experience across Pakistan.

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# Contact Information

For shipping-related support or inquiries, please contact us:

**Novelax Pharma**
Website: https://www.novelaxpharma.com
Email: info@novelaxpharma.com
WhatsApp: +92 329 4361499
Phone: 0329-4361499

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